Delete your account and your data

If you never created an account, there is nothing here to delete

The app works entirely without signing up, and with no signup nothing of yours ever reaches our server. In that case your data is only on the device: uninstalling the app takes all of it with you.

To clear it without uninstalling, use your system settings. On Android: Settings → Apps → the app → Storage → Clear data. On iPhone: deleting the app removes its data.

How to delete, step by step

1. Open the app and sign in to the account you want to delete.
2. Go to Settings.
3. Tap the Account tab.
4. Open “My data and privacy”.
5. Tap to delete the account and confirm twice: the first screen shows what will disappear, the second is the point of no return.

Deletion is immediate and irreversible. There is no undo, and afterwards not even we can bring it back.

Before deleting, take your library with you

The same screen has an export: it produces a file with everything of yours — profile, devices, subscriptions and the whole library — and you choose where to send it. Worth doing before you delete, because afterwards you cannot.

What is deleted

• your profile: account identifier, e-mail and display name;
• the link to your Google or Apple account;
• every registered device and every session — you are signed out everywhere;
• your synced library: saved chords, charts and lyrics, setlists, progressions, folders, favourite scales and notes;
• your synced preferences;
• the notification key.

After that, nothing identifying you is left.

What does not go away

• The record that a deletion happened. It holds the description of the act — who asked, what and when — and never the deleted data itself. Retention: 5 years.
• The server access log, kept by the hosting provider: 6 months (Internet Civil Framework, Law 12.965/2014, art. 15).
• Whatever the store holds: your purchase belongs to the App Store or Google Play, and their record of it is theirs.

Deleting the account does not cancel the subscription

This is the most common mistake, and it costs money: deleting the account here does not stop the store from charging you. Cancel in the store as well.

• iPhone or iPad: Settings → your name → Subscriptions → pick the app → Cancel Subscription.
• Android: Google Play → your profile picture → Payments and subscriptions → Subscriptions → pick the app → Cancel subscription.

The lifetime purchase has no recurring charge: there is nothing to cancel.

If you cannot sign in

Without signing in, the deletion screen is out of reach — it works from your own sign-in, and that is deliberate, so that nobody can delete someone else’s account. In that case, ask us: privacidade@cifraebraco.app. We answer within 15 days, the deadline set by art. 19 of the Brazilian LGPD.

Write from the account’s own e-mail address if you can: that is what lets us confirm the request is yours.

More detail

The Privacy Policy sets out what we keep, for how long, and who it is shared with. Privacy Policy →

The Terms of Use explain the subscription and closing your account. Terms of Use →